Welcome to Yorkshire Bakehouse. These Terms & Conditions govern your use of our website and the purchase of products and services from Yorkshire Bakehouse. By using our website or placing an order with us, you agree to these terms.
Please read them carefully before placing an order.
Yorkshire Bakehouse is a bakery and food manufacturer supplying a range of cakes, desserts and baked products.
These Terms & Conditions apply to all customers who use our website, make an enquiry or place an order with us.
You agree to use our website only for lawful purposes and in a way that does not damage, disrupt or interfere with the website or its security.
The content on this website is provided for general information and may be updated or changed without notice.
We make reasonable efforts to ensure that information on our website is accurate and up to date. However, we cannot guarantee that all information, product descriptions, images, prices or availability will always be completely accurate.
We take care to ensure that our products are made to a high standard and accurately described.
Product images displayed on our website are for illustrative purposes. Due to the handmade or freshly prepared nature of some products, there may be slight variations in appearance, decoration, size or presentation.
We reserve the right to make reasonable changes to products where necessary, including changes to ingredients, packaging or presentation, provided that the product remains substantially as described.
All products are subject to availability.
We reserve the right to limit quantities, discontinue products or make changes to our product range without prior notice.
If we are unable to fulfil an order that you have placed, we will contact you as soon as reasonably possible and, where applicable, arrange a refund for any payment already made.
All prices displayed on our website are stated in pounds sterling (£) unless otherwise indicated.
Prices may be changed from time to time. Any applicable delivery charges will be communicated before you complete your purchase.
Payment must be made using the payment methods available at the time of ordering. We reserve the right to refuse or cancel an order where payment cannot be authorised or where there is a reasonable concern regarding fraudulent activity.
When you place an order through our website, you are making a request to purchase the selected products.
An order is not considered accepted until Yorkshire Bakehouse has confirmed acceptance of the order.
We reserve the right to refuse or cancel an order in reasonable circumstances, including where products are unavailable, there is an obvious pricing error, delivery cannot be completed or we suspect fraudulent activity.
If you need to change or cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate changes or cancellations, but this may not be possible once an order has entered production, preparation or dispatch.
Certain products, including freshly prepared, personalised or made-to-order products, may have specific cancellation requirements.
Nothing in these terms affects your statutory rights under applicable UK consumer law.
We aim to deliver orders within the timeframe agreed or communicated at the time of purchase.
Delivery dates and times may vary depending on the products ordered, delivery location and other circumstances.
You are responsible for providing accurate delivery information and ensuring that someone is available to receive the order where required.
For further information, please refer to our Delivery, Returns & Refunds policy.
Please check your order as soon as reasonably possible after delivery.
If an item is damaged, missing, incorrect or you believe there is an issue with the quality of a product, please contact Yorkshire Bakehouse promptly.
We may ask you to provide photographs or other information so that we can investigate the issue and determine an appropriate resolution.
Due to the nature of our fresh and perishable food products, we do not generally accept returns where a customer has simply changed their mind.
If your order is damaged, defective, incorrect or does not meet the expected quality standards, please contact us so that we can investigate and, where appropriate, arrange a replacement or refund.
Our full policy is set out in our Delivery, Returns & Refunds page.
We take food allergies and dietary requirements seriously.
Customers should review the relevant product and allergen information before placing an order. If you have a food allergy or specific dietary requirement, please contact Yorkshire Bakehouse before ordering if you require further information.
Although we take appropriate precautions, products may be prepared in an environment where allergens are handled. We cannot guarantee that any product is completely free from traces of allergens unless specifically stated.
Customers are responsible for informing us of relevant allergies or dietary requirements before placing an order.
All content on this website, including text, photographs, graphics, logos, product images, branding and other materials, belongs to Yorkshire Bakehouse or is used with permission.
You may not reproduce, copy, modify, distribute or commercially use any website content without our prior written permission.
Our website may contain links to third-party websites or services.
These links are provided for convenience and do not mean that Yorkshire Bakehouse endorses or accepts responsibility for the content, availability, security or privacy practices of those websites.
You should review the terms and privacy policies of any third-party websites you visit.
We aim to keep our website available and functioning properly, but we cannot guarantee that it will always be available, uninterrupted or free from errors.
We may temporarily suspend or restrict access to the website for maintenance, updates, security or other operational reasons.
We will take reasonable care in providing our products and services.
To the extent permitted by law, Yorkshire Bakehouse will not be responsible for losses arising from circumstances outside our reasonable control, including delivery delays, severe weather, transport disruption, technical failures or other unforeseen events.
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence or for your statutory consumer rights.
We will not be responsible for failure or delay in fulfilling our obligations where this is caused by circumstances beyond our reasonable control.
This may include severe weather, fire, flooding, power failure, transport disruption, supply shortages, industrial action, government restrictions, technical failures or other unforeseen events.
Where such circumstances affect your order, we will make reasonable efforts to contact you and find a suitable solution.
Any personal information you provide to Yorkshire Bakehouse will be handled in accordance with our Privacy Policy.
Please refer to our Privacy Policy for information about how we collect, use and protect your personal information.
We may update these Terms & Conditions from time to time to reflect changes to our business, products, website or legal requirements.
The latest version will be published on this page. Your continued use of our website following any changes means that you accept the updated terms.
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes arising in connection with these terms will be subject to the jurisdiction of the courts of England and Wales, except where applicable consumer protection laws provide otherwise.
If you have any questions about these Terms & Conditions, our products or your order, please contact Yorkshire Bakehouse using the contact details provided on our website.
Yorkshire Bakehouse
[Insert business address]
[Insert email address]
[Insert telephone number]
Last updated: [Insert date]