At Yorkshire Bakehouse, we take great care to ensure your order reaches you fresh, safely packaged and in excellent condition. We aim to provide a reliable delivery service and high-quality products every time you order from us.

As many of our products are freshly prepared food items, specific delivery and returns conditions apply. Please read the following information before placing your order.

Deliveries

Delivery Terms and Conditions

1. Delivery Times
   We aim to deliver orders within the agreed delivery timeframe. Delivery times may vary depending on the products ordered, delivery location and availability. While we do our best to meet all estimated delivery times, occasional delays may occur due to circumstances outside our control.
2. Delivery Charges
   Delivery charges may vary depending on the delivery address, order size and delivery requirements. Any applicable delivery charges will be confirmed before your order is completed.
3. Delivery Address
   Customers are responsible for providing a complete and accurate delivery address and any relevant delivery instructions. Yorkshire Bakehouse cannot accept responsibility for delays, failed deliveries or additional charges resulting from incorrect or incomplete information.
4. Receiving Your Order
   Please ensure that someone is available to receive the delivery where required. Products should be checked as soon as possible after delivery and stored appropriately in accordance with any instructions provided.
5. Order Changes
   If you need to make a change to your order, please contact Yorkshire Bakehouse as soon as possible. We will try to accommodate reasonable requests, but changes may not be possible once an order has entered production or has been dispatched.
6. Delivery Delays
   Although we make every effort to deliver orders on time, delays can occasionally occur due to traffic, adverse weather, courier issues or other circumstances beyond our reasonable control. We will work to resolve any significant delivery issues as quickly as possible.
7. Damaged Products
   If your order arrives damaged, please contact us as soon as possible and provide photographs of the packaging and affected products. This will allow us to investigate the issue and determine the most appropriate solution.
8. Missing or Incorrect Items
   If any products are missing or you receive an incorrect item, please notify us promptly. We will investigate the issue and, where appropriate, arrange a replacement or refund.

Returns & Refunds

Due to the nature of our products, particularly fresh and perishable food items, we generally cannot accept returns simply because you have changed your mind.

However, we want every customer to be happy with their Yorkshire Bakehouse order. If there is a problem with your purchase, please contact us and we will do our best to resolve it.

Returns and Refund Terms

1. Damaged or Defective Products
   If your products arrive damaged, defective or otherwise unsuitable, please contact us as soon as possible. We may request photographs or other information to help us assess the issue.
2. Incorrect Orders
   If you receive an item that you did not order, please let us know promptly. Depending on the circumstances, we may arrange a replacement or offer an appropriate refund.
3. Product Quality
   We take pride in the quality of our baked goods and desserts. If you believe there is a genuine issue with the quality of a product, please contact us as soon as possible after receiving your order so that we can investigate.
4. Refund Requests
   For food quality, damage, missing or incorrect order issues, please contact us within 48 hours of delivery wherever possible. Providing photographs and details of the issue will help us process your request efficiently.
5. Refund Process
   Where a refund is approved, it will normally be made to the original payment method. Processing times may vary depending on your payment provider or bank.
6. Returns
   Because our products are freshly prepared and/or perishable, we do not normally accept returns unless specifically agreed with Yorkshire Bakehouse.
7. Order Cancellations
   If you need to cancel an order, please contact us as soon as possible. Cancellation may not be possible once your order has entered production or preparation. Where cancellation is accepted, any applicable refund will be confirmed at the time of cancellation.
8. Made-to-Order Products
   Orders for bespoke, personalised or made-to-order products may be subject to specific cancellation and refund conditions. Please contact us before ordering if you have any questions about a bespoke product.

Contact Us

If you have a question about your delivery, order, return or refund, please contact Yorkshire Bakehouse as soon as possible using the contact details provided on our website.

We are committed to providing excellent products and customer service and will always aim to resolve genuine order issues fairly and promptly.

By placing an order with Yorkshire Bakehouse, you acknowledge and agree to these Delivery, Returns & Refunds terms, subject to your statutory rights under applicable UK consumer law.